- Customer Service
Our customers always come first. Trimline Provide the finest quality tiling material coupled with a bespoke standard of customer care. Hands-on, and accountable, Trimline aren’t merely suppliers; we excel at time-sensitive projects, and taking on technically tough challenges anywhere in the world. But it’s our can-do attitude and willingness to go the extra mile that really sets us apart.
Delivering an exceptional standard of customer care is central to everything we do. Our highly trained and dedicated sales and support teams offer unrivalled levels of customer service and technical support. From product advice to technical support and account queries, our friendly and helpful staff ensure that we’re in tune with our customers’ needs and requirements. You’ll find them easy to get in touch with, we are only ever a phone call or email away.
From accounts and sales, though to warehousing and dispatch, our dedicated teams share real time information, meaning our customers are always kept up to date.
We assign your orders an account manager, meaning you can speak directly with someone at any time regarding your requirements.
Our technical support teams offer unrivalled levels of expertise, technical support and Product Training. We work closely with our customers to complete projects to the highest of standards.
We keep high stock levels in our London Warehouses and Depots, to keep your orders complete and help avoid costly delays on site.
We can offer a comprehensive, reliable, trackable courier service, on all goods dispatched with our chosen carrier provider.
We value feedback as we are continually evolving, and are always striving to find new ways and solutions to satisfy our customer needs and offer the competitive edge.
We are available to speak to from 7.00am to 5.00pm, Monday to Friday. Call us on 020 8778 9000 or send an email to firstname.lastname@example.org, and we will get in touch.