We are Open & Here to Help. Our stock levels are high and all orders are being processed and dispatched as normal.
There are no disruptions to our normal excellent levels of service.
Following the latest developments regarding the Coronavirus disease (COVID-19) in the UK and the Government’s recent announcement concerning a second lockdown commencing in early November, our policy is as follows:
Given the announcement from the Prime Minister, that the DIY and Hardware store sector has been categorized as an essential retailer, and in accord with advice for the construction & building maintenance industries from the Secretary of State for Housing, we at Trimline Group will remain open.
At Trimline, you can be assured that our stock levels are high and our dispatch and delivery service is operating at full capacity. There are no disruptions to our normal excellent levels of service.
We have taken the necessary steps internally including strict social distancing measures. Only essential personnel are coming into work, and all other departments are functioning from home.
These internal procedures, aimed to contain the spread of the virus and to protect our employees and customers include:
- Stopping all face-to-face visits and only conducting business with customers via telephone and video calls
- Enabling our staff to work from home where appropriate
- Increasing the cleaning frequency in the offices and warehouse
- Continuing to deliver to our customer's offices and sites using a 'contact-free' experience that includes added distance
When visiting our Trade Counter please wear a face covering and observe the safety measures in place. Customers can continue to collect orders from our warehouse with no contact with staff.
We are here to support the tiling trade and its members whose livelihoods depend on access to materials and supplies. At times like this the safety and well-being of our customers, staff, the general public, and members of the NHS, is of paramount importance and something we care deeply about.
We will continue to review our policy daily in line with Government advice and keep moving forward in the best way.
Please contact us if you have any questions or concerns.
Last Updated: 02/11/2020, 11.00am.